Collection/Delivery

We deliver across Newcastle, Maitland and Lake Macquarie. Check here for current delivery postcodes. If we don't deliver to your suburb right now, do get in touch - nothing is impossible!

Your local hub collection point information can be found here.

No, your box will always be ready at the same time each week. See here for your local hub info.

You can leave specific delivery instructions in the notes section of your order, if necessary. Otherwise, and generally speaking, your order will be placed at your front door.

Good news - there's no need to be home to receive your order. Rest assured we use recyclable ice packs and an amazing wool pack product to keep your cold items cold for ages!

Unfortunately, we cannot accept responsibility for any stolen items after we have delivered. Compensation will be provided at our discretion, so please ensure your goodies are going to be safe if you won't be home.

Items which require cold storage are kept chilled at our hub until collection or delivery. For home delivery, we use recyclable ice packs and an amazing wool pack product to keep your cold items snug and cold for ages!

Delivery is free for orders over $150. For orders under $150, our flat fee is $8.95. You can also collect your order from your local hub for free. Your local hub collection point information can be found here.

If you live in an apartment, please leave delivery instructions in the 'notes' section so we know where to find you (see below). It's even better if you're home to accept your delivery. If you're not home we will leave it in the foyer (or your noted location) for you to collect when you arrive home.

Unfortunately, we cannot accept responsibility for stolen items. Compensation will be given at our discretion. Please ensure your delivery can be left in a safe place.

Free Delivery you say... well it doesn't really exist...

It has to be paid for somewhere and it's usually the farmers that get squeezed or it's baked into the price you pay. At Your Food Collective we're fully transparent about our costs. We charge a delivery fee for the delivery service which means our producers are still getting 70% - 80% of the dollar, which it up to three times more than they would get through major supermarket chains. It is our mission to make local as easy as possible and as fair as possible.

Yes! As a company tracking towards zero waste we welcome your box, woolpack insulation and ice gel packs back with welcome arms…. OK, that’s a bit of an exaggeration... Simply return them to your local Hub next time you pick up, or for our delivery customers - please leave out for our delivery driver.

Please make sure that boxes etc are in good condition and stored in a clean dry area until return or collection. If possible, please break the boxes down into a flat-pack for us. If your boxes cannot be reused by fellow customers, please put them in your home recycling bin.