* Some products are only available on certain days and may impact your next order availability.

* Place orders up until 8am tomorrow

About Express Delivery

Not only are we green and delicious, we aim to be the fastest brussels sprout in the East.  Right now we are trialing express Delivery for Sydney, and will soon be rolling it out further.

Express Delivery is available for set boxes and other items showing the speedy sprout 🥦 icon.  If you only have those items in your cart you are eligible for express delivery, otherwise your first available date will be Regular Delivery.

 

Orders

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  • Orders
    • Can I buy extra food at the HUB when I collect my order?

      Yes, you can pick up some of our amazing pantry items and pay for these extras using cash or card.

    • What is the order deadline?

      We currently home deliver on Wednesday and Fridays (excluding public holidays). Or you can pick up your order on Wednesday afternoon between 3-5pm from our hub in Islington. (108 Fern Street, Islington). 

      To check delivery/collection availability for your suburb on the website-  click on 'Next Order Slot' in the top right corner, follow the prompts to see when we can next deliver to you.

      For delivery on Wednesday orders close at 8am on Tuesday and for Friday delivery orders close 8am on Thursday. 

    • What happens if I miss the cut off?

      There's always a next time... The thing is, as all of our produce is picked to order, it is not possible to add orders after the cut off. This is because our producers will already be busy picking, digging and gathering your food. Of course, you can still place an order but you’ll need to sit tight and wait for the next available collection or delivery day, which you can check by clicking on 'Next Delivery Slot' at the top-right corner of the website.

    • Is there a minimum order?

      Yes $65 minimum spend for home delivery and $40 for collection. 

    • Can I change my order?

      You can’t change an order once it’s been placed. But...if you want to add more items just place a separate order and we’ll combine them for you! Make sure you get your order in before the order deadline. See here for your deadlines.

    • Can I cancel my order?

      We understand that 'life' happens and unforeseen circumstances may mean you need to cancel an order. Email us as soon as you can at hello@yourfoodcollective.com to request a cancellation. If we hear from you 24 hours or more prior to expected delivery/pick up cancellation is possible. If it is less than this time frame, it may mean our producers are already gathering your items and we will not be able to action a cancel.

    • Can I create a regular order so I don't have to do it every week?

      Yes, and your future self will thank you for it! You can use our 'Set & Forget' subscription feature to create a regular order. See our 'Set & Forget' section for instructions on how to set it up.

    • Why can't I find a certain product?

      There are two reasons for this; either we haven’t yet been able to source this product in our local area or the product is not in season.

      As all of our produce is grown locally, we are only able to supply food which is in season. If it’s not ready to harvest, we are not able to supply it. This ensures an ever changing variety of delicious produce year-round, keeping things interesting.

    • Do you do set food boxes?

      Yes, choosing a set Food Box is a great way to go! You can see our current selection of set Food Boxes here..

    • How do I get a receipt for my order?

      Once you place your order, you will automatically receive an order receipt via email.

    • What happens if an item is out of stock?

      If your product is out of stock, we will do our best to find a suitable and comparable substitute. If there is no suitable substitute available we will, of course, refund the item.

    • Oh no, I forgot my order! Can I still pick it up?

      Oh no! We will do our best to unite you with your order, but please note that we do not offer an out of hours delivery or pick up service. If you have forgotten your order you will incur a $9.95 pick-up delivery fee. This is to cover after-hours staff wages.

    • Can you give me a specific delivery time?

      For Newcastle and Lake Macquarie customers, our current delivery window is between 1pm - 8pm, Wednesday and Friday. Our Maitland friends will get deliveries on Wednesday between 1pm - 8pm.

      You will get a text message reminder the night before your order is delivered with the drivers number and can call her if you have any queries on the day. In addition, you'll get a text when your order has been delivered.

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     Your Food Collective - Delivery Information 

     

     

    Collect Your Order
    From one of our pick-up locations 
    OR
    Home Delivery
    We'll deliver your order to you (check postcodes here)