Orders

Yes! We've introduced our extras programme on hub days to prevent any food going to waste. Any excess produce we have to sell will be posted on our Instagram and available to purchase at the Newcastle HUB (only) when you arrive. First come, first served. You can also pick up some of our amazing pantry items there too.

You can pay for these extras using cash or card.

We currently home deliver (and offer pick-up in select locations) 5 days a week, Monday to Friday (excluding public holidays). Order by 8am and we'll bring your fresh produce to your door the very next weekday! You can check delivery/collection availability on the website by clicking on 'Next Order Slot'in the top right corner.

There's always a next time... The thing is, as all of our produce is picked to order, it is not possible to add orders after the cut off. This is because our producers will already be busy picking, digging and gathering your food. Of course, you can still place an order but you’ll need to sit tight and wait for the next available collection or delivery day, which you can check by clicking on 'Next Delivery Slot' at the top-right corner of the website.

No, not all all. You can order up big or choose one or two items - whatever you would like!

You can’t change an order once it’s been placed. If you want to add more items just place a separate order and we’ll combine them for you! Make sure you get your order in before the cut off! See here for your cut off.

We understand that 'life' happens and unforeseen circumstances may mean you need to cancel an order. Email us as soon as you can at hello@yourfoodcollective.com to request a cancellation. If we hear from you 24 hours or more prior to expected delivery/pick up cancellation is possible. If it is less than this time frame, it may mean our producers are already gathering your items and we will not be able to action a cancel.

Yes, and your future self will thank you for it! You can use our 'Set and Forget' function to create a regular order. See our 'Set and Forget' section for instructions on how to set it up.

There are two reasons for this; either we haven’t yet been able to source this product in our local area or the product is not in season.

As all of our produce is grown locally, we are only able to supply food which is in season. If it’s not ready to harvest, we are not able to supply it. This ensures an ever changing variety of delicious produce year-round keeping things interesting.

Yes, choosing a set Food Box is a great way to go! You can see our current selection of set Food Boxes here..

Once you place your order, you will automatically receive a receipt via email.

If your product is out of stock, we will do our best to find a suitable substitute that is sourced as local as possible. If there is no suitable substitute available we will, of course, refund the item.

Oh no! We will do our best to unite you with your order, but please note that we do not offer an out of hours delivery or pick up service. If you have forgotten your order will incure a $10 pick-up delivery fee. This is to cover after hours staff wages.

For Newcastle and Lake Macquarie customers, our current delivery window is between 1pm - 8pm, Monday to Friday. Our Sydney friends will receive orders in the wee hours - midnight - 6am Tuesday through to Saturday.

We can't currently refine this window with out disappointment but are always working on improving our service. You will get a text message reminder the night before your order is delivered with the drivers number and can call him if you have any queries on the day.