* Some products are only available on certain days and may impact your next order availability.

* Place orders up until 8am tomorrow

About Express Delivery

Not only are we green and delicious, we aim to be the fastest brussels sprout in the East.  Right now we are trialing express Delivery for Sydney, and will soon be rolling it out further.

Express Delivery is available for set boxes and other items showing the speedy sprout 🥦 icon.  If you only have those items in your cart you are eligible for express delivery, otherwise your first available date will be Regular Delivery.

 

Orders

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  • Orders
    • Can I buy extra food at the HUB when I collect my order?

      Yes! We've introduced our extras programme on hub days to prevent any food going to waste. Any excess produce we have to sell will be posted on our Instagram and available to purchase at the Newcastle HUB (only) when you arrive. First come, first served. You can also pick up some of our amazing pantry items there too.

      You can pay for these extras using cash or card.

    • What is the order deadline?

      We currently home deliver (and offer pick-up in select locations) 5 days a week, Monday to Friday (excluding public holidays). Order by 8am and we'll bring your fresh produce to your door the very next weekday! You can check delivery/collection availability on the website by clicking on 'Next Order Slot'in the top right corner.

    • What happens if I miss the cut off?

      There's always a next time... The thing is, as all of our produce is picked to order, it is not possible to add orders after the cut off. This is because our producers will already be busy picking, digging and gathering your food. Of course, you can still place an order but you’ll need to sit tight and wait for the next available collection or delivery day, which you can check by clicking on 'Next Delivery Slot' at the top-right corner of the website.

    • Is there a minimum order?

      No, not all all. You can order up big or choose one or two items - whatever you would like!

    • Can I change my order?

      You can’t change an order once it’s been placed. If you want to add more items just place a separate order and we’ll combine them for you! Make sure you get your order in before the cut off! See here for your cut off.

    • Can I cancel my order?

      We understand that 'life' happens and unforeseen circumstances may mean you need to cancel an order. Email us as soon as you can at hello@yourfoodcollective.com to request a cancellation. If we hear from you 24 hours or more prior to expected delivery/pick up cancellation is possible. If it is less than this time frame, it may mean our producers are already gathering your items and we will not be able to action a cancel.

    • Can I create a regular order so I don't have to do it every week?

      Yes, and your future self will thank you for it! You can use our 'Set and Forget' function to create a regular order. See our 'Set and Forget' section for instructions on how to set it up.

    • Why can't I find a certain product?

      There are two reasons for this; either we haven’t yet been able to source this product in our local area or the product is not in season.

      As all of our produce is grown locally, we are only able to supply food which is in season. If it’s not ready to harvest, we are not able to supply it. This ensures an ever changing variety of delicious produce year-round keeping things interesting.

    • Do you do set food boxes?

      Yes, choosing a set Food Box is a great way to go! You can see our current selection of set Food Boxes here..

    • How do I get a receipt for my order?

      Once you place your order, you will automatically receive a receipt via email.

    • What happens if an item is out of stock?

      If your product is out of stock, we will do our best to find a suitable substitute that is sourced as local as possible. If there is no suitable substitute available we will, of course, refund the item.

    • Oh no, I forgot my order! Can I still pick it up?

      Oh no! We will do our best to unite you with your order, but please note that we do not offer an out of hours delivery or pick up service. If you have forgotten your order will incure a $10 pick-up delivery fee. This is to cover after hours staff wages.

    • Can you give me a specific delivery time?

      For Newcastle and Lake Macquarie customers, our current delivery window is between 1pm - 8pm, Monday to Friday. Our Sydney friends will receive orders in the wee hours - midnight - 6am Tuesday through to Saturday.

      We can't currently refine this window with out disappointment but are always working on improving our service. You will get a text message reminder the night before your order is delivered with the drivers number and can call him if you have any queries on the day.

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    Amazingly fresh, local food, direct from producers.

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    OR
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