Set and Forget

A 'Set and Forget' order is a subscription order created by you and scheduled for home delivery (or collection) each week or fortnight. (You choose the frequency). This is the perfect way to get all your favourite and most-eaten items (e.g., milk, bread, eggs) to your door on the regular and on autopilot! Once your order is set up you will receive an email prompting you to update your order before it is processed. This will allow you to add or remove products from your order - if you need to.

Creating a recurring 'Set and Forget' subscription is super easy. Simply log in and follow the steps below:

Create your delicious order and then proceed to the checkout. This is where you need to do the following:

Press "Checkout" to view your subscription details and place your order:

Easy, huh?

You sure can! If you would like to add items to your 'Set and Forget' order, simply log in and follow the steps below:

Find item you would like to add to your subscription and click on the product image:

This will take you to the product information page. Here you can add the additional item(s) to your “Set and Forget” order by clicking on the 'Add to existing subscription' button on the product page:

And that's it! 

Just remember to updateyour order before your 'Set and Forget' order is processed for that week. Don't stress - we will send an email to remind you.

Yes, if you would like to order additional items to go with your 'Set and Forget' on a one-off basis, log in, then find the product you would like to add. Next click the product image to see the individual product page. Here you will be able to select "Add to my existing subscription". You do not need to checkout again - it's added. Remember to delete the product from your next Set and Forget order if it's a one-off addition.

As you checkout, you will see a tick box for you to indicate if you are happy for us to make a substitution (or not) for any items out of stock.

In the instance that your chosen product is out of stock, we will do our best to find a suitable substitute. If there is no suitable substitute available, or you have chosen not to receive a substitute, we will refund you for the item.

All 'Set and Forget' orders are processed at least 2 days before your nominated delivery/collection day. You will receive an email reminding you to make any changes if needed, so keep an eye on your inbox.

Going away for a few weeks? No worries, the process is easy.

Click into "My Account" and log in:

Click into "Manage Subscription":

Click here to pause your subscription:

And that's everything! We hope you have a wonderful break and we can't wait to prepare your delicious orders once you're back!

Absolutely, simply follow the steps below:

Click into "My Account" and log in:

Click into "Manage Subscription":

Click here to remove the product from your subscription:

Please remember to save these changes!

You can skip a 'Set and Forget' order at any time before the processing date. We will send you a reminder for when this is, so keep an eye on your inbox.

Here are the steps for skipping a 'Set and Forget' order:

Click into "My Account" and log in:

Click into "Manage Subscription":

Click here to skip the order you wish to cancel:

Your subscription will automatically recommence for the next order that follows the one you have skipped.