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About Express Delivery

Not only are we green and delicious, we aim to be the fastest brussels sprout in the East.  Right now we are trialing express Delivery for Sydney, and will soon be rolling it out further.

Express Delivery is available for set boxes and other items showing the speedy sprout 🥦 icon.  If you only have those items in your cart you are eligible for express delivery, otherwise your first available date will be Regular Delivery.

 

Set and Forget

by eChic.com.au

How does a 'Set and Forget' order work?

A 'Set and Forget' order is an order created by you and scheduled for home delivery (or collection) each week or fortnight. (You choose the frequency). This is the perfect way to get all your favourite and most-eaten items (e.g., milk, bread, eggs) to your door on the regular and on autopilot! Once your order is set up you will receive an email prompting you to update your order before it is processed. This will allow you to add or remove products from your order - if you need to.


How do I create a 'Set and Forget' order?

Creating a recurring 'Set and Forget' subscription is super easy. Simply log in and follow the steps below:

  1. Create your delicious order and then proceed to the checkout. This is where you need to do the following:

Create your delicious order and then proceed to the checkout. This is where you need to do the following:

  1. Press "Checkout" to view your subscription details and place your order:

Press "Checkout" to view your subscription details and place your order:

Easy, huh?

Can I add additional 'Set and Forget' products each week?

You sure can! If you would like to add items to your 'Set and Forget' order, simply log in and follow the steps below:

  1. Choose which item you would like to add to your subscription and click into the product:click into product

  2. Next, add the additional item(s) to your “Set and Forget” order by clicking on the 'Add to existing subscription' button on the product page:

And that's it! 

Just remember to update your order before your 'Set and Forget' order is processed for that week. We will send an email to remind you.

Can I add additional 'One-Off' Purchases' each week?

Yes, if you would like to order additional items to go with your 'Set and Forget' on a one-off basis, simply create a separate regular order and contact us to combine them. 

Please email hello@yourfoodcollective.com and we will amend any additional shipping charges for the extra order. 

What happens if a product is out of stock?

As you checkout, you will see a tick box for you to indicate if you are happy for us to make a substitution (or not) for any items out of stock.

In the instance that your chosen product is out of stock, we will do our best to find a suitable substitute. If there is no suitable substitute available, or you have chosen not to receive a substitute, we will refund you for the item.

When does the 'Set and Forget' order go through?

All 'Set and Forget' orders are processed at least 2 days before your nominated delivery/collection day. You will receive an email reminding you to make any changes if needed, so keep an eye on your inbox.

Can I pause my 'Set and Forget' subscription?

Going away for a few weeks? No worries, the process is easy.

  1. Click into "My Account" and log in:log in

  1. Click into "Manage Subscription":manage account

  1. Click here to pause your subscription:pause subscription

And that's everything! We hope you have a wonderful break and we can't wait to prepare your delicious orders once you're back!

Can I remove products from my 'Set and Forget' order?

Absolutely, simply follow the steps below:

  1. Click into "My Account" and log in:log in

  1. Click into "Manage Subscription":manage subscription

  1. Click here to remove the product from your subscription:remove product from subscription

  1. Please remember to save these changes!save changes

Can I skip a 'Set and Forget' order?

You can skip a 'Set and Forget' order at any time before the processing date. We will send you a reminder for when this is, so keep an eye on your inbox.

Here are the steps for skipping a 'Set and Forget' order:

  1. Click into "My Account" and log in:log in

  1. Click into "Manage Subscription":manage subscription

  1. Click here to skip the order you wish to cancel:skip order

Your subscription will automatically recommence for the next order that follows the one you have skipped.

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