Customer Experience Representative
Your Food Collective, Sydney or Newcastle
Full Time (Monday - Friday)
To apply for the position please send your resume with a cover letter to hello@yourfoodcollective.com
Applications now open
Customer Experience Representative
We’re looking for a self-motivated Customer Experience Representativeto join our team.It’s a fantastic opportunity for an up-and-coming person to join our dynamic start-up in the food tech industry. An attractive salary with flexible working hours, no late nights, or weekends.
We set the bar high from our impact to our team. We’re looking for game changes who continually rise to the challenge, thrive in a fast paced, dynamic workplace, aren’t afraid to roll up their sleeves to get a job done and have a proven track record of delivering results.
About the Role
The nominated candidate will report to the Head of Growth and be responsible for Customer service within our team, this includes:
- Delivering an amazing customer experience every time
- Identifying and anticipating the customers’ needs and providing the right level of service
- Being the first point of contact for customer communication across telephone, email, social media
- Proactively increase customer satisfaction, loyalty and advocacy
- Collect and communicate customer insights
- Data management including Customer database maintenance
- Process improvements and website UX updates
Duties include (but are not limited to) customer communication, data management and liasing with operations to ensure 100% fulfilment and product updates.
About You
- Previous retail customer service experience
- Experience in customer service with a focus on understanding customer needs
- Extreme attention to detail
- Excellent computer skills including Microsoft Excel and Word. Experience with; Shopify, Zapier, Klaviyo a nice to have
- Adaptable – ability to think on your feet and work under pressure
- Solution Focused & Self-motivated
- Team Player
- Drive to be part of something bigger and contribute to growth and changes within Your Food Collective.
Desirable Criteria
- Flexible go getter
- Knowledge about fresh fruit and vegetables
- Passionate about sustainability
At Your Food Collective we are wholly focused on customer experience from arriving at our website to receiving their produce and everything in between. As part of our customer experience team you will play a key role in developing and maintaining customer relationships. We are committed to creating a nurturing and innovative work environment where employees strive to realise their full potential.
About Us
At Your Food Collective what we do is simple. Delivering better tasting, insanely fresh, locally and ethically sourced groceries right to your door and our impact it powerful.
We see love in the soil that embraces and nourishes our food. We see opportunity for a real and lasting change, not the ‘kind of’, ‘good enough’ change we sometimes settle for because we believe, real change starts from the ground up.
We’re regenerating our way of life with food.
To apply for this position please send you resume and a cover letter that outlines how your skills meet the selection criteria to hello@yourfoodcollective.com
