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Technical Support - Customer Service Team (Full Time)

Customer Experience - Technical Support

Your Food Collective, Newcastle 2300

 Full Time – 40hrs per week

To apply for the position please send your resume with a cover letter to hello@yourfoodcollective.com 

Applications Close 30 April 2020

Customer Experience - Technical Support

Welcome to Your Food Collective.

We are really excited to be telling you what we do and how we do it. Life’s too short for compromises, especially when it comes to the food we eat.

In a Nutshell

Your Food Collective is an online market place that allows you to purchase directly from producers and then collect your absurdly fresh food from your local hub or we deliver.

But we’re much more than that…

We’re using technology to give people the time they need to reconnect with the food they eat and the people who grow it. We’re helping producers get paid fairly for the work they do and we’re providing customers with the freshest food possible.

It’s simple really, we’re making local easy.

And we’re currently expanding our team…

We’re looking for a self-motivated technical support officer to join our team as a customer service team.It’s a fantastic opportunity to join a dynamic and fast growing start-up in the food tech industry. The sky’s the limit!

The nominated candidate will be responsible for technical support within our customer service team this includes:

  • Ordering;
  • Product updates;
  • Internal and external support across POS systems;
  • Data management including products, CRM and POS,
  • Dynamic and automated customer communication and updates across telephone, email and face to face.

At Your Food Collective we are wholly focused on customer experience from arriving at our website to receiving their produce and everything in between. As part of our customer experience team you will play a key role in developing and maintaining customer relationships across platforms.

Duties include (but are not limited to) data management and manipulation of orders for both suppliers and customers, shipping overrides, collation of warehouse run sheets, product updates, and customer communication.

 

Essential Criteria

  • Outstanding customer service
  • Extreme attention to detail
  • Self-motivated
  • Excellent computer skills including Microsoft Excel and Word and basic coding
  • Adaptable – ability to think on your feet
  • Solution Focused
  • Drive to be part of something bigger and contribute to growth and changes within Your Food Collective.

Desirable Criteria

  • Flexible go getter
  • Knowledge about fresh fruit and vegetables
  • Passionate about the local community and sustainability

At Your Food Collective we are committed to creating a nurturing and innovative work environment where employees strive to realise their fulfil potential.

To apply for this position please send you resume and a cover letter that outlines how your skills meet the selection criteria to hello@yourfoodcollective.com

 

 

$10 off your first order!!

Amazingly fresh, local food, direct from producers.

Making Local Easy!  


Your Food Collective - Fresh Food
Absurdly Fresh Food

Picked to order our food is fresher!

Your Food Collective - Its all Local
It’s all Local

On average from 200km of your front door!

Your Food Collective - We're Transparent
We’re Transparent

Producers receive up to 80% of the price you pay.

Your Food Collective - Build a Better Future
Build a Better Future

For you, for producers and for our children.



 

 

 

Your Food Collective
Supermarkets

Buy Directly from Local Farmers

Your Food Collective - Why we're different Your Food Collective - Why we're different

Picked Fresh for Your Order

Your Food Collective - Why we're different
Your Food Collective - Why we're different

Sourced Locally

Your Food Collective - Why we're different
Your Food Collective - Why we're different

Sustainably Farmed

Your Food Collective - Why we're different
Your Food Collective - Why we're different

Producers Receive a Fair Price

Your Food Collective - Why we're different
Your Food Collective - Why we're different

Support Small Scale Farming

Your Food Collective - Why we're different
Your Food Collective - Why we're different

Food Tastes Amazing and Lasts.

Your Food Collective - Why we're different
;Your Food Collective - Why we're different

 

SHOP NOW
We’ve Made it Easy!
 Your Food Collective - Delivery Information 

 

 

Collect Your Order
From one of our pick-up locations 
OR
Home Delivery
We'll deliver your order to you (check postcodes here)